SAP ISU CCS-SAP IS Utilities Customer Care and Service
Course Overview
The SAP IS-U CCS ( SAP IS Utilities Customer Care and Serviecs) is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS. Along with standard SAP R/3, SAP has provided solutions that cater to the special demands of a particular Industry and are seamlessly integrated with the components of standard SAP.e.g. A equipment defined in standard SAP R/3 PM can be used while creating a device in SAP IS-U. These are called Industry Specific solutions. SAP IS-U/CCS component is a Sales & Information system that supports all business processes and utility services of a utility company. The core IS-U/CCS application is a consumption billing system that valuates measured and flat rate consumption and services. Though Services (but not consumption) can also be billed and invoiced using standard Sales & Distribution(SD).
Course CurriculumSAP ISU Master Data Over view
Regional Structures
- Purpose of regional structure
- Postal Regional structure
- Political Regional structure
- Company Regional structure
- Dependencies of Regional structures
Scheduling
Schedule Master Record
i.Parameter Record
ii.Portion
iii.Meter reading unit
iv.Creation of the above
Business Master Data
i.Business Partner
ii.Contract account
iii.Contract
iv.Creation of Business master data
○ Technical Master data
i.Connection Object
ii.Premise
iii.Installation
iv.Creation of Technical master data
Device Installation
i.Technical Installation of the Device
ii.Billing related installation of the Device
iii.Full installation of the Device
Move-in & Move-out
- Move-in Introduction
- Move-in Business scenario
- Move-in Processing
- Changes to contract data during Move-in
- Allocation of Contract to installation
CIC Configuration
● CIC Terminology
● CIC Profile: Framework and Compnents
● CIC Customizing: Create Framework
● CIC Visible Compnents
● CIC Customizing: Assign Visible compnents to slots
● CIC Hidden Components
● CIC Customizing: Assign Hidden components to slots
● CIC Customizing: Assign Framework and Component profiles in the CIC profile
● CIC Customizing: Assign CIC Profile to an organizational level in organization management
● Organizational Plan
● CIC Organizational Structure
● Allocate the CIC Profile in the Organizational Plan
● Assigning a CIC Profile to a user id
● Starting the CIC.
Navigation and Application Area
● IS-U Navigator Structure
● Customizing Navigation Area
● Data Environment for the Navigation Area
● Customizing Navigation Area: Context Menu
● Data and Documents in the Navigation Area
● CIC Application Area
● Customizing Application Area
● Defining HTML Calls
● HTML Configuration
● Customer Overview
● Customer Contact
Front Office Process
● Definition
● Example
● Data flow of front office processes
● Data Export and Data Import
● Action Box Call: Data flow
● Data flow clipboard
● Data flow Context Menu
Disconnection/ Reconnection
● Business Scenario
● Process of Disconnection and Reconnection
● Disconnection Triggers
● Disconnection Document and Reference object
● Disconnection Document Component
● Confirm Disconnection Order
● Contract Specific Disconnection
● Create Disconnection Document: Example
● Customizing Processing Variant
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