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Course Overview
SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.

Finally! A detailed compendium for the new SAP CRM UI technology. Prepared to teach developers and CRM application consultants how to develop and customize the CRM WebClient, in this course we discuss the technical principles, customizing, and programming of the new user interface in detail, and explains the basic principles of the WebClient UI, as well as all customizing and enhancement options. Beginning with an explanation of the CRM WebClient frontend, you’ll move on to learn about the customizing for each area of the WebClient, and wrap up with a detailed exploration of the development of custom functionality.

Course Curriculum

SAP CRM Technical Training Course Content

Basics of SAP CRM

• Basic SAP GUI Navigation
• Introduction to SAP CRM
• CRM Functional Overview
• Master Data
• Transactional Data

Object Oriented ABAP ( OO ABAP )

• Classes
• Methods
• Inheritance
• Polymorphism
• Interfaces
• Events
• Exceptions ( Class Level & Method Level )
• Building Global Class

BSP ( Business Server Pages )

• Page Flow Logic
• MVC ( Model View Controller )

CRM 2007 Web UI

• Generic Interaction Layer ( Basics )
• Business Object Layer
• Presentation Layer
• Simple Objects
• UI Component Development and Enhancement Concepts
• Views
• View Sets
• Custom Controller

CRM 2007 Web UI .. ( Continued )

• Window
• Navigation Links
• Component Interface and Usage of Components
• Cross Component Navigation
• Editable Overview Pages
• Form View
• Table View
• Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

 CRM 2007 Web UI .. ( Continued )

• Component Set
• Enhancement Set
• Enhancement of Generic Interaction Layer Component
• Component Enhancement Examples.
• Global Data Context
• Pop up Windows
• UI Configuration
• Transaction Launcher.

Profitability Analysis Configuration

• Easy Enhancement Workbench.
• Actions
• BADI
• Middleware
• • Introduction to CRM Architecture and Middleware
  • Connection to SAP Back-end system to as SAP CRM System
  • CRM Middleware / Administration Console
  • Messaging BDOC.
  • Initial Load
  • Delta Load
  • Request / Data Flow
  • Configuration & Monitoring
  • Custom Data Exchange between CRM and ECC
  • BDOC Extensions.

Training Schedule

Related Courses

Contact Details

Join Course