Audience :

• Consultants and project team members who are implementing the SAP Customer Relationship Management (SAP CRM) solution
• All interest parties who want to have an overview of the SAP CRM solution.

SAP CRM Training Prerequisites :

Essential

• SAP01 SAP Overview

Recommended

• Basic knowledge of Materials Management in SAP
• or SCM500 (Procurement)

Course Based on Software Release :

• • SAP CRM 7.0 EHP1
  • SAP ERP Central Component 6.0 EHP5

Who should take SAP SRM training? :

MM Consultant,
SAP Project manager,
Strategic Purchaser,
Operational purchaser,
Buyer,
Purchasing Assistant Employee,
Goods Recipient,
Purchasing Davison Manager,
Procurement manager,
End user,
Super User,
Director Purchasing,
VP Purchasing, etc
SAP CRM Training Overview :

The CRM training is provided by a very experienced and knowledgeable faculty who has several years in a variety of industries. To maintain the best possible instructor-to-student ratio we limit our class size to a max of 4 students. The lectures are based on real-life scenarios which are derived from the instructor’s job experience. SAP SRM is in demand and this will only increase with time as companies realize the benefits of this module.

Duration : 45 hours or 45 days or Timings can be arranged according the students and Consultants Flexibility

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CR100-Base Customization

• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels
• Product Master
• Attributes & Set Type, Hierarchies & Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing
• Partner Functions, Access Sequence, Determination Procedure
• Actions
• Action Profile, Conditions
• Pricing
• Condition Techniques and condition types
• Billing
• Billing Unit, Billing Type, Billing Document
• Easy Enhancement Work Bench

CR580-CRM User Interface (Web UI)

• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher

CR300-Sales

• Opportunity Management
• Copying Controls
• Sales Cycle, Tools – Buying Center & Sales Agent
• Quotation management
• Order Management
• Special functions in quotation and order management
• Contract management
• Rebate management

CR600-Marketing

• Marketing Planner & Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List, Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

CR700-Service

• Installed Base management
• Installed Categories
• IB Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Service plans, SLA Profiles and Response and Availability Times
• Service order management
• Complaints and Returns
• Warranty claims

CR410-Interaction Center (Web Client)

• Agent Function and Processing IC
• Agent Inbox
• IC Web Clint Profile
• IC Web Clint Functions
• IC Manager Portal
• Communication Architecture
• Rule Polices like ERMS and IDI (Intent Driven Interaction)
• Launch Script
• Broad cast massage
• Alerts

CR500-Middleware

• Middleware overview
• Administration Console
• Business Objects
• Customizing Objects
• Condition Objects
• B Doc Modeler, B Doc Messages
• Replication & Realignment
• B Doc Types,
• Initial data load, Delta load & Synchronization
• Queue registration
• Error Handling and Monitoring
• INTEGRATION BETWEEN R/3 & CRM