SAP EP-Enterprise Portal Development Training

SAP Enterprise Portal DevelopmentCourse Details

Introduction to SAP Net weaver

• Net Weaver Architecture (EP, KM, XI, BI, MI, WAS etc)
• Enterprise Portal Architecture, WAS Architecture
• Transition from Desktop to WebTop (Browser Enabling)
• I views, Pages, Roles, Work set, Users, Groups
• Customizing Portal (Look and Feel)

Portal Themes, Portal Desktops, Rule Collections

• Connecting to SAP R/3, SAP, SAP BW and SAP CRM
• Connecting to ORACLE, Yahoo, Google services
• Various I views
• SAP URL I view, SAP Transaction I view
• SAP BSP I view, SAP BW report I view
• SAP Web Dynpro I view, Web Service I view
• JDBC Stored Procedure I view, Portal Activity Report I view
• Single-Sign on [SSO], SAP Logon Tickets
• Portal Personalization
• Portal Internationalization
• Transportation/Import/Export EPA Files [Business Packages]
• Portal Development Kit [PDK] ——–Outdated
• SAP R/3 Fundamentals, SAP BW Fundamentals

Remote Function Module /RFC /BAPI

• Transaction codes, Internal Tables
• WAS Java Admin Tools
• Config Tool, Visual J2ee Admin Tool
• SDM GUI, System Analyzer
• Security-User Management (Users, Groups)
• System Landscape, SLD configuration
• JCO Destinations, NWDI Configuration
• DTR ,Tracks, CMS ,Runtime Systems
• CBS ,Ready-to-use Libraries
• SLD ,Information of Systems
• ESS/MMS Business Packages
• Introduction of ESS/MSS
• Configuration of ESS/MSS
• Customization of ESS/MSS dc
• Installation of Portal
• Pre-install, install, post-install
• Visual Composer Setup

Knowledge Management & Collaboration

• Business Objectives of KM
• KM Platform: Architecture Overview, Real Time Collaboration
• Repositories, ACL,TREX Components, Crawler
• Permissions
• Versioning in KM, Publishing Documents
• KM I views
• KM Document I view, Subscription, Approval
• KM Navigation I view
• KM Quick Poll Admin I view
• KM Quick Poll I view [Polling ,Rating]
• KM XML Forms Builder I view
• KM UPLOAD I view
• KM Discussions I view
• KMC Asynchronous Collaboration
• Versioning, Permissions, Lifetime in KM
• Collaboration Launch Pad
• Creating WEB Folder & using them in KM Repository
• Creating & Maintaining Collaboration Rooms
• Email Integration
• Example Based TAXONAMY
• Query BASED TAXONAMY

• Process in Sales and Distribution
• Basics in Sales and Distribution transaction
• Sales doc structure
• Presales process to complete sales doc.
• Sales transaction and its basics
• Sales Organizations and enterprise architecture.
• Sales org’s units and its contents creation and assigning
• Org units in sales process and objectives:

2. Enterprise overview and creation with cross module overview:

• Overview of Enterprise structure and its relation ship with MM and FI view
• Transaction process and its relation ship.
• Relation between Fi and SD.
• Creation of org structures in Sales area and its corresponding units.

3. Sales order creation and understand the business needs and information process and its relation.

• Sales order processing from the SAP point of view.
• Information process in sales view: Where and how the sales order is being processed.
• Understand and create Business partners and master data.
• Automatic information process in sales view :: e.g.: plants
• Exploring business process in sales order.: changes to sales order docs
• Understand the sales process blocks.

4. The behavior and control of sales docs with sales doc types.

• The business objectives and its importance.
• Function and process in controlling and customizing sales doc types
• Business process in sales and its functions
• phases in sales and its doc category types and how to control sales doc types
• Doc types functions
• Customizing doc types for sales process and assigning to specific sales areas.
• Process and functions and customizing of the sales doc types.
• Sales doc types and its comparison

5. Modifying the sales doc types with item category according to the business needs.

• Key Process in determining and customizing the item categories and its examples and its purpose.
• Item category functionality overview, and variation, and its outcome.
• Creating of Item category and linking them to customized sales doc types.
• Item Categories and item Category Determination.
• BOM : Bills of materials in sales doc and its purpose in sales process
• How to create and process with different functionality and its rules.

6. Sales document and item schedule control.

• The nature of the doc type and its categories: schedule line and its functionality.
• Exploring schedule line categories.
• The process and functions in creating and linking schedule line categories to sales doc types.

7. The flow of screens in sales and data transformation from doc type to doc type.

• Understanding of doc flow and completion status of the doc process.
• Copying control in Sales docs and its usage.

8. Special Business sales process and its transaction.

• Order types, output types, and how delivery is planned if certain goods are to be free or priced.
• Consignments: business process and its various special issues in business process.
• The nature of the order type and the business requirements. Fill-up, pickup, issues, billing.

9. Document process in Incompletion.

• What are the impacts of incompletion rule and its behavior in sales docs.
• How to customizing the incompletion for a given sales doc.
• Controlling the Incompletion log.
• At what level it is used and how.

10. What and who are business partners and its determination.

• How to configure the business partners and its business needs.
• Partner functions and nature of relationship.
• Partners in sales process.
• Customers Master and Account Group.
• Role of partner function per account groups.
• Partner determination and its procedures.
• Partner determination for sales docs.

11. Outline agreements and its overview.

• Understanding of outline agreements.
• Sales doc types for different outline agreements.
• How to schedule outline agreement.
• Quantity contract.
• Messages about open outline agreements.
• How the data is activated for contracts; and
• how to determine the dates for these kind of contract agreements
• Creation and exploring them to complete the process in agreements.
• Scheduling agreements, Rental contract, value contract and Partners authorization to release.
• Customizing for item categories in the value contract.

12. Material Determination.

• Material inclusion and mat Exclusion
• Creation of Material Determination Master Record
• Procedure in condition technique listing and exclusion
• Hands on material determination and product selection and material Listing and material Exclusion.

13. Free goods and its sales process.

• Understanding business process and needs in free goods concept overview
• Exploring free goods and customizing free goods.
• Hands on free goods process. Condition technique, free goods master data, free goods calculation rule.
• Enjoy SAP Reward: Sales Scenarios. Test your skills.

SAP Plant Maintainance Training Course Curriculum

Classifying Plant Maintenance from a Business perspective

• Definitions
• Traditional forms of Organization in Plant Maintenance
• Planning in Plant Maintenace
• Plant Maintenance Methods
• Benchmarking in Plant Maintenance based on key performance
• Modern Plant Maintenace management

Getting Started with Release 4.6

• The PM menu with easy access
• The business workplace
• Support Line Feedback as in interface to SAP
• PM Documentation in the SAP Library

Objects in R/3 PM

• Managing Technical Objects
• Functional Locations and equipment
• Using other Logistics master data in PM
• Measuring points and counters
• PM Work Centers
• Maintenance Task lists and maintenance plans
• Maintenance Notifications
• Maintenance Orders

Breakdown Maintenance and Corrective Maintenance

• Tasks of the PM Technician
• Tasks of the PM Planner
• Tasks of the Controller

Planned Maintenance

• Tasks of the PM Technician
• Tasks of the PM Planner
• Tasks of the Controller

Integrative Aspects

• General
• Integration of MM
• Integration Production Planning
• Integration of Quality Management
• Integration of Project Systems
• Integration of Investment Management
• Integration of Controlling
• Integration of Asset Accounting
• Integration of Human Resources

Interfaces to Non-SAP Systems

• Interface to process control systems
  and building control systems
• Interfaces to CAD systems

SAP EHS Course Contents

Industrial Hygiene and Safety – II

Waste Management – I

Waste Management – II

Occupational Health – I

Occupational Health – II

Classification System

Reporting System – I

Reporting System – II

Basic Workflow

Legacy System Data Migration

Roles And Profile Definition

Organization Structure

Integration With PP and QM

CERTIFICATION EVALUATION

SAP Netweaver Administration Course Curriculum

SAP BASIS/NetWeaver Introduction

Application Servers, Central Instance, Dialog Instance
NWA architecture
Message Servers
Database Servers
System Landscape – One, two and three Tier Landscape.
Processes – Dispatcher, Work, System etc.
Client Concept.
Transport Management System.
Security /Authorizations.
WAS – Web Application Server technology.
WAS – Architecture and Administration functions.
CUA

Installation

Central/Dialog/App server Concept.
Starting & stopping SAP Web AS
Prerequisite Information gathering.
Hosts and Services Files.
Directory Structure of SAP systems.
SAPOSCOL.
Installation of database and database patches.
Installing SAP WEB AS
UME
Post Installation Steps.

Client Administration:

Client Concept.
Creating Clients.
Prerequisite for Client Copy
SCCL.
Client Export/Import, Copy Logs and monitoring of Client Copy.

Transport Management System

Transports Concept.
Setting up TMS.

Support packs and Add-ons

Different types of Support packs
Applying Support packs.
SPAM / SAINT (Add-on installation tool)

System Monitoring:

Daily / Weekly and Monthly Monitoring.
ST22, SM50, SM21, SM12, SM13, RZ10, SM35, SM59 etc.

CCMS and Performance Tuning:

System Profile parameter maintenance
Performance analysis – ST02,ST03,ST05,ST03N,STAT
Setting up SAP Connect – SCOT
SAP Logon Load balancing – SMLG.

Background Jobs:

Creating Background Jobs – SM36 and SM37.
Job Management.

Spool Administration:

Concept of SAP Spool System architecture.
SPAD.

Language Installation:

Concept of Languages in SAP.
SMLT and Installation of Locales on OS.

Database Administration:

Oracle database Concepts.
Monitoring tablespaces
SAPDBA /BRTOOLS
DB activities.

OSS Note Application:

Applying OSS notes manually.
Using SNOTE.

SAPNET:

Finding Solutions, creating new messages.
Early watch reports

Kernel Upgrades:

Starting and Stopping SAP and database.
Backup Old kernel and apply latest kernel files.

Security:

Authorization Concept.
User Administration.
Creating Roles.
SUIM, SU53 and PFCG.
CUA Concept.

SAP APO Course Contents

Basics of SAP , Advanced Planner & Optimizer

Basic SAP GUI Navigation
Introduction to APO
Why is APO required ?
Basics of scenarios in other modules that require APO
Transfer of Requirements from SD
Historical Demand data
Traditional Planning in PP

SAP Demand Planning

Overview of demand planning concepts and data structures
Integrating SAP R/3 information structures with SAP APO InfoCubes (transferring aggregated historical data to SAP APO)
Defining the planning levels for creating aggregated plans
Generating master data (characteristics combinations and proportional factors)
Configuring Demand Planning using planning areas, Planning Object Structures, planning books and macros
Generating your own alerts using macros
Collaborative Demand Planning (customer and manufacturer exchange data over the Internet)
Demand planning using statistical forecasting, causal analyses, and composite forecasting
Mass processing of planning activities in the background
Releasing the Demand Planning results as planned independent requirements to Supply Network Planning and Production lanning and Detailed Scheduling.

SAP Supplier Network Planning

Overview of supply-chain planning (SNP) with SAP SCM(APO), integration with Demand Planning (DP) and Production Planning (PP/DS)
Exchange master and transaction data with SAP ECC
Create master data for Supply Network Planning Product interchangeability
Configure Supply Network Planning and interactive planning using planning areas, planning books and macros
Cooperative supply planning (data exchange of requirements between manufacturer and supplier over the Internet)
Integrated exception management in the alert monitor
Discuss the different planning methods: heuristics with capacity comparison, optimization, Capable-to-Match, VMI and aggregated planning.
Plan alternative resources and finite supplier constraints Cross-plant safety stock planning
Deployment: convert stock transport requisitions into feasible stock transfer orders. Optimize the short-term replenishment schedules for distribution centers and customers
Transport Load Builder (TLB): summarize transfers by threshold values for volumes, weight and pallets.
Delimitation to SAP SCM Transport Planning (TP/VS)

Production Planning & Detailed Scheduling ( SAP PP/DS )

Creating a sales order in the SAP ERP Central Component with availability check in SAP SCM (APO)
Selecting the inspection method
Representation and configuration of the basic methods in SAP SCM (APO): Product availability check
Product allocation
Representation and configuration of the enhanced methods in SAP SCM (APO): Combining basic methods
Rule-based availability check (product, location,– and production process model substitutions)
Calling up production as part of the availability check in SAP APO (Capable-To-Promise and Multilevel ATP Check)
Backorder processing in SAP SCM (APO)

SAP APO CORE INTERFACE ( CIF )

Architecture of the integration of ERP systems with SCM (APO) system (business system groups, logical systems, target systems, RFC destinations)
Selection of the master data and transaction data to be transferred (generation of integration models in the APO Core Interface), and the transfer of the selected data (activation of integration models)
Transfer of master data as an initial data transfer and as a change transfer (transfer from SAP R/3 of plants, distribution centers, customers, vendors, materials, work centers, routings, bills of materials)
Transfer of transaction data as an initial data transfer and as a change transfer (stocks and orders from SAP R/3, as well as the retransfer of planning results to SAP R/3).
Monitoring and error handling for the transfer (application log, qRFC monitor)

Project Management / Project System
Project types & PS
Planning Types
Project Vs Project System
Integration with Other modules

Structures

Work Breakdown Structure (WBS)
Network
Activities
Relationships
Sub networks
Milestones
Standard structures
Project Builder
Project planning board
Structure Planning
Mass Change
Status Management

Dates

Types of Dates
Settings for Scheduling Parameters
Presentation of Dates in the Graphics
Scheduling Functions
Dates in the Work Breakdown Structure (WBS)
Scheduling the Work Breakdown Structure
Network Scheduling
Scheduling the Overall Network
Overall Network Scheduling with Selection Option
Scheduling with Service/Maintenance Orders

Costs

Cost Planning
Orders for Projects
Project Cost Forecast
Budget Management for Projects
Availability Control
Commitments Management (CO)
Funds Commitment (Cost Centers, Internal Orders, Projects)
Automatic and Periodic Allocations

Revenues and Earnings

Billing Plans in WBS Elements
Project-Related Incoming Orders
Transfer Prices for Projects
Sales Pricing and Quotation Creation
Resource-Related Billing
CPR and Valuation of Semi-Finished Constructions

Payments

Project Cash Management
Manual Payment Planning
Calculating the Payment Flow Automatically
Recording Actual and Commitment Payment Data

Resources

Capacity Leveling in the Project System
Executing Capacity Leveling (PS)
Workforce Planning

Materials

Procurement Management
Material Assignment to Networks
Activating Requirements
Material Availability Check
Activating Requirements
Material Assignment to Standard Networks
Project Stock
Grouping for Individual Project Planning
Bill of Material Transfer
Delivery from Projects
Monitoring Dates
Assembly Processing in the Project System
Project-Oriented Procurement (ProMan)

Production Resources/Tools (PRT)

PRT – Detail Study
Production Resource/Tool (PRT) Availability Check

Confirmation

Confirmation Directly in the Project System
PS-CON
PDC

Simulation

Creating Simulation Versions
Transfer of Operative Data and Simulation Data
Evaluating Simulation Versions

Versions

Project Version – detail

SAP BASIS Training Course Content

What is SAP?

* An introduction to ERP
* An introduction to SAP
* SAP AG: Evolution & Strategy
* SAP Product Evolution
* SAP Services Overview ( OSS )
* An introduction to BASIS

Basics to startup with BASIS Administration

* An introduction to Operating Systems
* An introduction to Database Systems
* Overview of computer Networks
* Network types & devices
* Protocol & IP Address concepts
* An introduction to Kernel Software

Description of R/3

* Client / Server Solution
* Overview of 3 layer interface
* Types of Client / Server Architectures
* An introduction to R/3

The Architecture of SAP R/3

* Presentation Interface
* Application interface
* Database interface
* Overview of R/3 Architecture
* Overview of Dispatcher & Work Processes
* The concept of SAP Instance

Landscape and Implementation Lifecycle

* Overview of Software Development
* Overview of SAP Landscape
* Landscape types
* Lifecycle Implementation concepts

Installation and Guidelines

* Elements in SAP R/3 installation
* Installation requirement
* System sizing
* Installation File Systems
* Installation of RDBMS
* Installation of SAPInst tools
* Install central Instance
* Load Database
* Installation Database
* Installation of Presentation Layer
* Post installation Activities

Working with SAP server

* Start & Stop SAP R/3 Server
* Directory Structures
* Overview of SAP MMC
* SAP & Oracle Environment Variables
* SAP Logon Pad configuration
* Overview of SAP License system
* Overview of Transaction & Dialog step

Management of users

* Overview of user Administration
* Managing User Master Records
* Managing User Groups
* Mass User Management
* Managing Logged-on Users
* Central User Administration

CCMS & Configurations

* Overview of System Profiles
* Overview of Operation Modes
* Overview of Background jobs
* Overview of Log-on Load Balancing
* Overview of Memory Management
* Overview of workload monitor
* Overview of Os Collector
* Overview of Performance Management
* Overview of alert monitoring
* SAP system Pro-Active Health checks

The Authorization System in SAP R/3

* Overview of Authorization System
* Maintaining Authorizations
* Working with Profile Generator
* Crating Roles
* Maintaining Org. Levels
* User Information System
* Overview of Users & Authorization Tables
* System Profile Parameters for User

SAP R/3 Client Management

* Overview of R/3 client
* Client Copy methods
* Client copy Requirements & Process
* Open / Close R/3 Client
* Overview of RFC
* Deleting R/3 Client
* Client Refresh
* Copying DB Tables among clients

The Transport System

* Overview of change Transport System
* Transport System Concepts
* System Change Options
* Working with Change and Transport Organizer
* Overview of transport Management System
* Configuring Systems and Domains
* Configuring Transport Routes
* Distributing and Verifying configuration
* Overview of tp & R3trans
* Performing Transports with tp Program
* Overview of the Complete Process of Transporting

Patch Management

* Overview of Support Packages, Plug-ins & Add-ons
* Types of Support Packages
* Downloading Support Packages
* Support pack Dependencies and Requirements
* Applying Support Packages, Plug-ins & Add-ons
* SAP R/3 Kernel Upgrade

SAP Administration for Oracle Database

* Introduction to Oracle Database Architecture
* Oracle Directory structure for R/3
* Overview of physical Layer
* Overview of Logical Layer
* Introduction to Cost – Based Optimizer
* Introduction to SAPDBA & BRTOOLS
* Tablespace Administration
* Introduction to Database Reorganization
* Database Backup & Restore
* Database General Activities

SAP Printing System

* SAP Spool system Architecture
* Introduction to SAP Access Methods
* Defining R/3 Printer Devices
* Managing spool Requests
* The SAPLPD Driver Program
* TEMSE object Database
* Troubleshooting printing problems

General Administration Utilities

* Monitoring SAP Instances
* Monitoring System Work Process
* Managing User Sessions
* Managing Update Records
* Managing Lock Entries
* Managing R/3 System Logs
* Analyzing ABAP Dumps
* System Tracing Utilities
* Managing Batch Input Sessions

Overview Of XI/PI:

• Introduction to integration
• Introduction to EAL-B2B and B2c
• Introduction to SAP Net Weaver
• Modules in SAP NetWeaver
• Components in SAP XI
• Design Time Components
• Administrative and monitoring components
• Runtime Components
• Architecture of XI

SLD (System Landscape):

• Technical System
• Technical System Types
• Business System
• Software Components

IR (Integration Repository):

• Name Spaces
• Integration Scenarios & Integration Processes
• Message Interfaces
• Message Types
• Fault Message Types
• Data Types
• Data Type Enhancements
• Context Objects
• External Definitions
• Interface Mappings
• Message Mappings
• Mapping Templates
• Imported Archives
• Adapter Objects

ID ( Integration Directory):

• Party
• Service without Party
• Business System
• Communication Channels
• Business Service
• Integration Process
• Receiver Determination
• Interface Determination
• Sender Agreement
• Receiver Agreement

Integration Monitoring:

• Component Monitoring
• Message Monitoring
• End-to-End Monitoring
• Performance Monitoring
• Adapters Statuses

Integration Scenarios:

• File – XI – File Scenario
• File – XI – DOC Scenario
• File to RFC
• File – XI – File using BPM
• HTTP – XI – File
• JDBC – XI – File
• RFC – XI – Soap

SAP HR Overview

Components of HR Module
Over view of HR modules
How HR is different from Other Module

HR Programming

Logical database PNP/PNPCE
Structure of Database Tables in HR module (Infotypes)
Infotype Structure
Time constraints in HR
Infotypes – Data retrieval
Repetitive Structure and List Display
Macros in HR

Working with Infotypes

Customer Infotype
Infotype Enhancements

OM & PA modules

Enterprise structure
Personal structure
OM relation ships
Demo on PA report
Demo on OM report

Pay roll Module

Payroll Basics
Working with clusters
Payroll process
Payroll reporting – Using function modules
Retro and off cycle payroll importance

HR Authorizations

Authorizations in SAP
Structural authorizations

Reporting tools

SAP Query
Ad hoc query

HR Other modules

ESS & MSS – Significance
Others

SAP CRM Technical Training Course Content

Basics of SAP CRM

• Basic SAP GUI Navigation
• Introduction to SAP CRM
• CRM Functional Overview
• Master Data
• Transactional Data

Object Oriented ABAP ( OO ABAP )

• Classes
• Methods
• Inheritance
• Polymorphism
• Interfaces
• Events
• Exceptions ( Class Level & Method Level )
• Building Global Class

BSP ( Business Server Pages )

• Page Flow Logic
• MVC ( Model View Controller )

CRM 2007 Web UI

• Generic Interaction Layer ( Basics )
• Business Object Layer
• Presentation Layer
• Simple Objects
• UI Component Development and Enhancement Concepts
• Views
• View Sets
• Custom Controller

CRM 2007 Web UI .. ( Continued )

• Window
• Navigation Links
• Component Interface and Usage of Components
• Cross Component Navigation
• Editable Overview Pages
• Form View
• Table View
• Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

 CRM 2007 Web UI .. ( Continued )

• Component Set
• Enhancement Set
• Enhancement of Generic Interaction Layer Component
• Component Enhancement Examples.
• Global Data Context
• Pop up Windows
• UI Configuration
• Transaction Launcher.

Profitability Analysis Configuration

• Easy Enhancement Workbench.
• Actions
• BADI
• Middleware
• • Introduction to CRM Architecture and Middleware
  • Connection to SAP Back-end system to as SAP CRM System
  • CRM Middleware / Administration Console
  • Messaging BDOC.
  • Initial Load
  • Delta Load
  • Request / Data Flow
  • Configuration & Monitoring
  • Custom Data Exchange between CRM and ECC
  • BDOC Extensions.

1 Payroll-Basic process understanding

2 Payroll Basics

3 Payroll Infotypes

4 Payroll Area, Pay Scale Structure

5 Payroll Advanced ( geo-specific-US)

6 Benefits (US)

7 Payroll-Schema

8 Payroll- PCR (Rule Writing)

9 Garnishments (US)

10 Process Model

11 US Tax-reporter

12 Year End Processing - Practical examples on YANA and YAWA

13 Gross-up Wage Type

14 Actions, Dynamic Actions

15 Off cycle Processing - Reason, Variants for payroll run

( Adjustment , On demand) etc.

16 Check Printing -    Bank Transfer (  ACH Files )

17 Handling Union and Non Union Employees from payroll perspective

18 Retroactive Accounting

19 Posting to Fico

20 Third party remittance

SAP Real Estate Management is closely integrated with the financials and logistics functions of SAP ERP software – providing seamless integration between leasing transactions and your current accounting, controlling, maintenance, and reporting functions.

Delivary Type
Instructor-led Classroom (15 days)

Audience

Participants interested in a general overview of SAP ERP Real Estate
Solution consultants responsible for implementing SAP Real Estate

Prerequisites

SAPFIN mySAP ERP Financials
SAP01 SAP Overview

Goals

The participants become familiar with real estate processes in SAP, receive an overview of all SAP solutions involved in mapping the real estate processes, and learn to use basic real estate relevant transactions
The participants learn detailed configuration settings for selected processes within SAP Real Estate Management (Flexible Real Estate), and become familiar with best practices on how to use RE-FX for their business needs.

SAP REFX Course Overview

System navigation
General ledger accounting
Accounts payable business processes
Accounts receivable business processes
Asset accounting business processes
Bank-related accounting business processes
Financial statement creation business processes
Project Management
Portfolio Management
Lease Administration
Financial Integration
Document Management / Graphical Integration
Space Management
Move Management
Facility Management
Real estate master data (architecture and usage), Business partner master data
Contract management (Real Estate Search, Real Estate Contract, Conditions, condition purpose, calculation methods)
Real Estate Financials (Account determination, flow types, invoice creation, Option rate determination, Correction items, Input tax distribution)
Adjusting conditions (Free and Index-based condition adjustment, Sales-based rent settlement, other & country-specific condition adjustment methods)
Complex service charge settlement methods
Corporate use scenarios (Occupancy Planning, Reservation, Move Management, Internal CO billing, FASB 13 support)
Reporting (Business Intelligence integration)
Integration (CO integration, Enterprise Asset Management integration, Project system integration, PS-CD (FI-CA) integration, Funds management integration)
Tools (correspondence, BDT, data transfer, BAdI, BAPI and ESA Services usage, Migration programs for former product version, Workflow integration, Microsoft Outlook integration, document management)
Country specifics (further localization features (AT, CH, IT, JP, IN), Withholding tax, contained in appendix, but not required course content. Instructor Guide will indicate which slides and appendices to use for which content.

• Mapping technical assets for transmission and distribution
• Drawing up maintenance and service orders using service objects
• Scheduling appointments in call centers
• Linking sales orders and service orders with service products
• Configuring service products
• Configuration and pricing
• Multilevel service products
• Using service objects and products in utility industry processes
• Workflow for creating a service connection with quotation
• Periodic replacement, repair, inspections, and so on
• Interfaces to external systems
• Integration of software products
• GIS Business Connector
• Outage management systems, SCADA systems, and so on

SAP ISU Master Data Over view

Regional Structures

1. Purpose of regional structure
2. Postal Regional structure
3. Political Regional structure
4. Company Regional structure
5. Dependencies of Regional structures

Scheduling

Schedule Master Record

i.Parameter Record

ii.Portion

iii.Meter reading unit

iv.Creation of the above

Business Master Data

i.Business Partner

ii.Contract account

iii.Contract

iv.Creation of Business master data

○     Technical Master data

i.Connection Object

ii.Premise

iii.Installation

iv.Creation of Technical master data

Device Installation

i.Technical Installation of the Device

ii.Billing related installation of the Device

iii.Full installation of the Device

Move-in & Move-out

1. Move-in Introduction                                                                 
2. Move-in Business scenario
3. Move-in Processing
4. Changes to contract data during Move-in
5. Allocation of Contract to installation

CIC Configuration

●     CIC Terminology

●     CIC Profile: Framework and Compnents

●     CIC Customizing: Create Framework

●     CIC Visible Compnents

●     CIC Customizing: Assign Visible compnents to slots

●     CIC Hidden Components

●     CIC Customizing: Assign Hidden components to slots

●     CIC Customizing: Assign Framework and Component profiles in the CIC profile

●     CIC Customizing: Assign CIC Profile to an organizational level in organization management

●     Organizational Plan

●     CIC Organizational Structure

●     Allocate the CIC Profile in the Organizational Plan

●     Assigning a CIC Profile to a user id

●     Starting the CIC.

Navigation and Application Area

●     IS-U Navigator Structure

●     Customizing Navigation Area

●     Data Environment for the Navigation Area

●     Customizing Navigation Area: Context Menu

●     Data and Documents in the Navigation Area

●     CIC Application Area

●     Customizing Application Area

●     Defining HTML Calls

●     HTML Configuration

●     Customer Overview

●     Customer Contact

Front Office Process

●     Definition

●     Example

●     Data flow of front office processes

●     Data Export and Data Import

●     Action Box Call: Data flow

●     Data flow clipboard

●     Data flow Context Menu

Disconnection/ Reconnection

●     Business Scenario

●     Process of Disconnection and Reconnection

●     Disconnection Triggers

●     Disconnection Document and Reference  object

●     Disconnection Document Component

●     Confirm Disconnection Order

●     Contract Specific Disconnection

●     Create Disconnection Document: Example

●     Customizing Processing Variant